GPC-10239. GlobalProtect creates a Virtual Private Network (VPN) connection between APS student devices and the APS network. GlobalProtect Authentication failed Error code -1 after PAN-OS update We are on PAN-OS 8.0.6 and have GlobalProtect and SAML w/ Okta setup. Globalprotect users cert renewal process? See Also: Setting up and using GlobalProtect VPN for macOS; For additional assistance please contact the IT Support Center at 847-491-4357 (1-HELP) or via email at consultant@northwestern.edu. Again the assumption is that the username will be the same as used on the GlobalProtect Portal and GlobalProtect Gateway authentication. Select ‘View’ and ‘Show Panel’. The portal or gateway can use either a shared or unique client certificate to validate that … Click Accept as Solution to acknowledge that the answer to your question has been provided. The client would just loop through Okta sending MFA prompts. reply message 'Reason: SAML web single-sign-on failed.'. Collecting and examining log entries can determine where the connection may be failing. No changes are made by us during the upgrade/downgrade at all. The GlobalProtect client first connects to the GlobalProtect Portal. After entering my NetID and Password and clicking "Connect," GlobalProtect displays "Not Connected - Authentication Failed." we have configured RADIUS for auth. This may prompt the user for authentication credentials depending on the authentication profile configured on the portal. If GlobalProtect is not functioning correctly, the device will not be able to connect to the internet. See the Troubleshooting section of … If you don't have a subscription, you can get a free account. Client '' received out-of-band SAML message: http://www.okta.com/xxx show global-protect-gateway current-user. If credentials passed from the portal to the gateway are not recognized by the gateway, the user will be prompted to enter the password again. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClYGCA0&refURL=https%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail%3Fid%3DkA10g000000ClYGCA0, Created On 09/25/18 19:25 PM - Last Modified 03/15/20 00:49 AM, It is recommended to gather logs from the GlobalProtect client to see at which stage the error occurred. user@ubuntu:~$ globalprotect Current GlobalProtect status: OnDemand mode. Even though GlobalProtect installed successfully on your Windows computer, it may not recognize the portal address. The member who gave the solution and all future visitors to this topic will appreciate it! With a different authentication profile configured on the GlobalProtect Gateway, this may cau… If this happens, when you click Connect, nothing will happen. Reason: SAML web single-sign-on failed. Old post but was hoping you may have found the solution to your error as we are experiencing the same thing. If the gateway is configured for another type of authentication, it is important that the gateway authentication have the same username as the username used in the portal authentication. If you connect to our network from home using the Global Protect VPN client, you will have to update your password to connect. If it isn't a communication issue you'll need to start looking at packet captures and a tool like the SAML DevTools extension to see exactly what your response is and ensure that everything actually lines up. GlobalProtect Authentication failed Error code -1 after PAN-OS update. GlobalProtect portal user authentication failed we have global protect portal configured and both portal and gateway have same ip assinged. For two-factor authentication (RSA SecureID for example), in addition to LDAP (or RADIUS), LDAP / RADIUS authentication should be configured for the portal stage. In the event the Client crashed, Client logs can be collected from Start ->All Programs ->Palo Alto networks ->GlobalProtect -> PanGPsupport Firewall • Authentication failures o Verify the users can authenticate by browsing to the IP address of the portal and authenticating to it o View the authentication logs on the firewall in real time using the following command- tail follow yes mp-log … Linux Operation. Is TAC the PA support? An Azure AD subscription. Best Practice Assessment (BPA) can now generate a Prisma Access BPA! Any advice/suggestions on what to do here? Hello, I’d found that this was a certificate issue and I needed to renew a certificate even though it wasn’t technically expiring for another month. The LIVEcommunity thanks you for your participation! Collecting and examining log entries can determine where the connection may be failing. When I downgrade PAN-OS back to 8.0.6, everything goes back to working just fine. In the bottom right hand side of the screen, just left of the time, locate the icon that looks like this: Right Click and select ‘Open’. Users will first be prompted to login with their domain username and password, then challenged again (by the gateway) to enter the one-time use password displayed on the RSA secure ID. Copyright 2007 - 2021 - Palo Alto Networks, http://www.okta.com/xxx being empty @David_Worley ? Since you are hitting the ACS URL it would appear that the firewall is sending the request, but it isn't getting anything back from Okta. Palo Alto Global Protect failed to make a VPN connection with Windows 10, build 10074. At the >> prompt, use the connect command to connect to portal vpn.wsu.edu. It is strange it is not showing a user name. As far as changes, would I be able to load configuration from old backup onto the newer OS to override any of those changes if there were any security changes for example? I'd make sure that you don't have any traffic getting dropped between Okta and your firewall over port 443, just to verify something within the update didn't modify your security policies to the point where it can't communicate. Citrix XenApp - AV Exclusions - Non persistent Session hosts. Connection Failed : Your computer is unable to connect. Redhat/CentOS – sudo yum localinstall GlobalProtect_rpm-5.0.8.rpm. If this is your first time connecting to the 2factor VPN, before you can connect to it you must first be authorized to do so. Issue with the same device those and the folks I tested with, it all works and! Have global protect failed to make globalprotect authentication failed VPN connection with Windows 10, build 10074 issue. 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